EMT Practice Test

1. Question Content...

---

Question1: The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers

Question2: What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers

Question3: An administrator has been asked to update a flow that was created as part of a recent update. When
the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment,
Decision, Get Records, and Loop.
What would cause this?

Question4: An administrator at Universal Containers needs a simple way to trigger an alert to the director of
sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?

Question5: Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted,
and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers

Question6: Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers

Question7: An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers

Question8: Dreamhouse Realty agents are double-booking open house event nights. The evet manager
wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?

Question9: Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed
lost.
How should an administrator configure this requirement?

Question10: New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?

Question11: An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?

Question12: The administrator at AW Computing wants to send off client welcome tasks and a welcome email to
the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?

Question13: Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR
system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers

Question14: The sales manager at cloud Kicks approves time off for their employees. They asked the
administrator to ensure these requests are seen and responded to by a backup manager while the sales
manager is out on vacation.
What should administrator use to fulfill the requirement?

Question15: Universal Containers administrator has been asked to create a many-to-many relationship
between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers

Question16: Cloud Kicks users are seeing error messages when they use one of their screen flows. The error
messages are confusing but could be resolved if the users entered more information on the account
before starting the flow.
How should the administrator address this issues?

Question17: Cloud Kicks has asked the administrator to test a new screen flow that create contacts.
What are two key components of testing the flow?
Choose 2 answers

Question18: An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?

Question19: Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers

Question20: The business development team at Cloud Kicks thinks the account creation process has too many
fields to fill out and the page feels cluttered. They have requested the administrator to simplify the
process.
Which automation tool should an administrator use?

Question21: The service manager at Ursa Major Solar wants to let customers know that they have received
their cases via email and their websites. Medium-priority and high-priority cases should receive different
email notifications than low-priority cases. The administrator has created three email templates for this
purpose.
How should an administrator configure this requirement?

Question22: The Administrator at Cloud Kicks need to automatically route support cases, regardless of
how they are created, to a queue based on case priority.
What tool should the administrator use?

Question23: DreamHouse reality has an approval process. A manager attempts to approve the record but
receives an error.
What should an administrator review to troubleshoot this request?

Question24: An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

Question25: Northern Trail Outfitters has a new flow that automatically sets the field values when a new
account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?

Question26: Cloud Kicks has a custom object called Shipments. The Company wants to see all the
shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?

Question27: Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked
the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.

Question28: An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers

Question29: Universal Container wants to prevent its service team from accessing deal records. While
service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?

Question30: Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK
has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?

Question31: An administrator Creates a custom text area field on the Account object and adds it to the service
team's page layout. The services team manager loves the addition of this field and wants it to appear
in the highlights panel so that the services reps can quickly find it when on the Account Page
How should the administrator accomplish this?

Question32: The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an
Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?

Question33: The administrator at cloud kicks has been told that users are unable to add repeating tasks
in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers

Question34: Cloud Kicks want to have consistency when communication with customers on cases. The
company has requested messages to be sent in an email channel with categories to help search for the
proper message.
which Solution Should be administrator suggest to meet this requirement?

Question35: Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple
cases.
Which two users are able to fulfill this request?
Choose 2 answers

Question36: The administrator at Ursa Major Solar has created a custom report type and built a report for
sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers

Question37: The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set
of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?

Question38: The administrator for AW Computing is working with a user who is having trouble logging
in to salesforce.
What should the administrator do to identify why the user is unable to login?

Question39: Sales reps miss key fields when filling out on opportunity record through the process. Reps need to
move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers

Question40: AW Computing (AWC) occasionally works with independent contractors, who the company
stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the
historical accuracy of the record.
What should AWC use to track Contacts?

Question41: Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response
from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?

Question42: Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?

Question43: At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

Question44: A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?

Question45: Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The
support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?

Question46: Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the
fields related to customer accounts and another page layout includes fields for partner accounts. The
administrator has assigned the customer account page layout to sales and support users and the partner
account layout to the partner management team.
What should the administrator configure to meet this requirement?

Question47: Executives at Cloud Kicks have reported that their dashboards are showing inaccurate dat
a. The
administrator has discovered been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers

Question48: The Cloud kicks sales manager wants to boost productivity by providing insights at the start
of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage
to meet this requirement?
Choose 3 Answers.

Question49: Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for
reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers

Question50: The DreamHouse Realty team has a master-detail relationship set up with open house as the
parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?

Question51: Cloud Kicks wants to allow customers to create their own cases while visiting its public
homepage.
What should the administrator recommend?

Question52: Universal Containers (UC) customers have provided feedback that their support cases are not
being responded to quickly enough. UC wants to send all unassigned Cases that have been open for
more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

Question53: The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing
simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?

Question54: Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Question55: Northern Trail Outfitters has requested that when the Referral Date field is updated on the
custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?

Question56: Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?

Question57: What should an administrator use as an identifier when importing and updating records from a
separate financial system?

Question58: The marketing team wants a new picklist value added to the Campaign Member Status field for
the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers

Question59: Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object
displays on the Opportunity page layout.
Which type of the field should an administrator create to accomplish this?

Question60: AW Computing has six sales teams in a region. These teams always consists of the same account
manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same
customer?

Question61: The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard
that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?

Question62: The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom
Object Relationship from a master detail to a Lookup.
Which Scenario Could prevent the administrator from fulfilling this requirement?

Question63: Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when
a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?

Question64: An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce
mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers

Question65: Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer
is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?

Question66: The events manager at dream house realty has a hot lead from a successful open house that
needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member
history?

Question67: Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead
source has been selected.
How should the administrator accomplish this goal?

Question68: An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Question69: When users log in to Salesforce via the user interface, which two settings does the system check
for authentication?
Choose 2 answers

Question70: Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a
way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?

Question71: A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting
one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?

Question72: Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

Question73: A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator
to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

Question74: An administrator at Universal Containers is reviewing current security settings in the company's
Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?

Question75: Cloud kicks has the organization-wide sharing default set to private on the shoe object. The
sales manager should be able to view a report containing shoe records for all of the sales reps on their
team.
Which 3 items should the administrator configure to provide appropriate access to the report?
Choose 3 answers

Question76: Universal Containers requires a different Lightning page to be displayed when Accounts are
viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?

Question77: DreamHouse Reality needs to use consistent picklist value on a category filed on accounts
and cases, with value respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 Answers

Question78: Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its
marketing campaigns.
How should an administrator deliver this information?

Question79: Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit
findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?

Question80: Dreamhouse Reality just announced its new home concierge offering. This product is unlike
anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?

Question81: An Administrator supporting global team of salesforce users has been asked to configure the
company settings
Which two options should the administrator configure?
Choose 2 Answers

Question82: Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?

Question83: The administrator at Ursa Major Solar has Created a new record type for customer warranty cases
which two assignments should the administrator use to display the new record type to users?
Choose 2 answers